Feedback & Complaints

Relate constantly strive to improve our service and our clients feedback is important to us.

To help us achieve this we appreciate hearing from you about your experience of our service and any comments you are willing to share.

If you are not satisfied with your experience of the service at Chesterfield Relate please tell the Centre Manager, the counsellor or another member of staff.

It is possible that the Centre Manager can resolve your complaint, but if you wish to take things further, Relate has a complaints procedure which the Centre Manager can give you details about.

Relate welcomes feedback and if you make a complaint, we will always take it seriously as it provides us with an opportunity to improve the service we offer to our clients.

To comply with social distancing we have been unable to offer face to face counselling. However our counsellors are fully trained to reach out to local people to offer the same high standard of service in the form of telephone and webcam counselling. We are now starting to offer face to face counselling where appropriate.